Frequently Asked Questions
Learn about product selection, model verification, quotations, availability, lead time, shipping and after-sales support.
How can I submit an accurate product inquiry?
Provide the brand, complete model, order number, quantity, destination country or city, and any nameplate photos, technical documents or application details. Complete information helps us verify the model, availability and lead time and prepare a quotation.
Can I inquire about multiple brands and models together?
Yes. Add several products to the inquiry list or send an Excel, PDF or product list. Include the brand, quantity and destination for each model whenever possible.
Why are prices not displayed on the website?
Industrial product prices vary with the exact model, quantity, stock, supply channel, exchange rate, transport method and destination. The website therefore does not publish fixed prices; the formal quotation applies.
How can I confirm that a product model is correct?
Send a product nameplate photo, complete order number, old model, manufacturer documentation or equipment model. We check the brand, series, specification and application conditions.
What if I cannot find the model I need?
Send the brand, series, old model, nameplate photo or key technical parameters. We can check sourcing channels and possible replacement models even when the model is not listed on the website.
Are the products genuine original products?
Product source and brand supply channel are confirmed for the specific brand, model and order. The quotation stage can clarify source, condition, packaging information and available supporting documents.
Do you support replacement or compatible models?
Yes, subject to technical verification of dimensions, performance, interfaces, pressure, voltage, signals, mounting and application environment. We do not substitute a model without confirmation.
Can you provide datasheets, manuals or certificates?
State the required documents in the RFQ. We confirm available datasheets, manuals, conformity documents, test reports or certificates according to the brand, model and manufacturer policy.
Do you support international shipping?
Yes. We support industrial supply inquiries for multiple countries and regions and can review transport options based on weight, volume, destination and delivery requirements.
Which Incoterms are supported?
Depending on the products and destination, EXW, FOB, CFR, CIF or CIP may be agreed. The formal quotation states the trade term, transport cost and scope of responsibility.
How is freight calculated?
Freight normally depends on quantity, packed dimensions, gross weight, destination, transport mode and Incoterm. Send the complete product list and destination for a transport estimate.
How long does it take to receive a quotation?
Common models and routine inquiries are normally handled within one business day. Complex requests requiring manufacturer verification, technical matching or multiple suppliers may take longer.
What payment methods and terms are available?
Payment method and terms depend on the customer, order value, product lead time and contract arrangement and are stated in the formal quotation or commercial invoice.
How is product lead time confirmed?
Lead time depends on the model, stock status, supplier production cycle, purchasing time and transport method. The quotation states an estimated supply or delivery period, subject to order confirmation.
Is there a minimum order quantity?
Minimum order requirements vary by brand and model. We confirm any minimum quantity according to the specific product, supply channel and order quantity.
Is after-sales support available?
We can assist with product documents, arrival checks, shipping documents and supplier after-sales communication. Warranty, returns and technical support follow the brand policy and order terms.
How can I submit an urgent inquiry?
Mark the inquiry “Urgent” and provide the brand, model, quantity, destination and latest required date. You may also send the product list or nameplate photos by WhatsApp.
Are your products new and original?
Yes. CrestVane Industrial supplies new and original industrial products. Brand, model, condition and packaging are confirmed before order placement. Supporting documentation may be provided where applicable according to the specific brand, product and order requirements.
What warranty applies to a product?
Warranty terms vary by brand and product. Applicable warranty coverage, period and conditions are confirmed in the quotation or order documents.
How is product availability shown?
In Stock is displayed only when the product record includes a current inventory verification date and remains within its approved visibility period. Otherwise, the product is shown as Available on Order or Check Availability.